WebApr 12, 2024 · A customer complaint is when you let us know you’re unhappy with any of our services. You can make these complaints verbally or in writing. Sometimes we may get things wrong or may not be able to help you in a way you would like. So we’ve created a customer complaints process that covers feedback about: a procedure or policy WebYou can make a complaint in person or by phone, letter or email and they should acknowledge your complaint within three days. Step 2: Make a formal complaint If you’ve …
How to raise concerns or complaints about a GP …
WebSep 8, 2024 · A complaint that is made in writing to the practice should be dealt with by following its complaints procedure. Complaints must be made within 12 months of the event that is the subject of the complaint, or the date that the matter came to the complainant’s attention. WebYou can complain to the service manager. But any member of staff should be able to take your complaint or pass you to the person who deals with them. Some services might have an online form you can use on their website. Make sure you clearly say you’re making a … tsotsobe wife
How do I raise my comment or complaint? - General …
WebFeb 18, 2024 · For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). The service is free, independent and confidential. If you're unhappy with how the NHS handled your complaint If you are unhappy with an NHS board's final decision, you can ask the Scottish Public Services Ombudsman (SPSO) to review your … WebSep 29, 2013 · However, if you feel unable to do so or you're unhappy with the response you receive, you may wish to make a complaint. All GP surgeries should have a written complaints procedure, and you will find this at reception or on the practice website. As a first step, speak to the practice manager. WebMar 22, 2024 · While your visit to an NHS GP is free, you will most likely have to pay for any medicines that the doctor prescribes. Some items, such as contraceptives and drugs prescribed for hospital in-patients, are always free. Otherwise, you will have to pay £9.35 for each item on your prescription. tsotsi the book